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Nova Goods

Refund & Cancellation Policy

Last updated: [DATE — set on launch]

Draft placeholder — This entire page is unreviewed placeholder copy. It must be replaced with a solicitor-reviewed document before the site goes live.

1. Your 14-day cancellation right

Placeholder: under the Consumer Contracts Regulations 2013, you may cancel most online orders within 14 days of receiving them for any reason. Explain how to notify us and the refund timescale.

2. Opened cosmetics (hygiene exemption)

Placeholder: for hygiene reasons, sealed cosmetic products that have been unsealed after delivery may be exempt from the standard 14-day cancellation right once opened. This must be confirmed and worded by a solicitor, and must not remove any faulty-goods rights.

3. Faulty or misdescribed products

Placeholder: your rights under the Consumer Rights Act 2015 for goods that are faulty, not as described, or not fit for purpose — these apply regardless of the hygiene exemption.

4. How to request a refund

Placeholder: the steps to request a return or refund, where to send items, and who pays return postage.

5. Satisfaction guarantee

Placeholder: if a satisfaction guarantee is offered, state its exact terms here. Do not publish a specific guarantee until it is confirmed and legally reviewed.